- Aggressively unknowledgeable salespeople, caused by firing anybody who knew anything about electronics.
- Aging mechandise, including offering "Y2K Ready" laptops in 2007
- A frustrating experience once the customer decided to buy
- Uncompetitive pricing, including raising prices for the liquidation "sale"
Yuck! No tears shed here. It's how capitalism is supposed to work -- treat your customers poorly, and you will fail.